Mamu Bet Privacy Policy — Your Data Is Safe With Us

1 Introduction & Purpose

Mamu bet (mamubet.click) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your personal data is a valuable asset — and protecting it is our responsibility.

This Privacy Policy applies to all users of the mamu bet platform. It clearly explains what data we collect, why we collect it, how it is used, and the steps we take to keep your information secure.

Mamu bet may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or in-app notification. We recommend checking this page regularly.

2 What Information We Collect

Mamu bet only collects information that is necessary to operate the platform. We never ask for excessive or irrelevant data.

A photo of your national ID or passport may be requested for KYC (Know Your Customer) verification. This information is used solely to confirm your identity.

3 Purpose of Data Use

Mamu bet uses your data solely for specific, legitimate purposes. It is never sold to third parties.

• Account Management: For registration, login, and profile management.
• Payment Processing: To process deposits and withdrawals securely.
• Security Assurance: To detect fraud and unlawful activity.
• Customer Support: To resolve your issues quickly and accurately.
• Promotional communications: To inform you about bonuses and offers (with your consent).
• Legal Obligations: To meet regulatory authority requirements.
• Service Improvement: For analytics to help improve the platform.
• Responsible Gaming: To help identify and prevent the risk of problem gambling.

4 Data Retention & Period

Mamu bet only retains your data for as long as necessary. Your information will be kept for the duration your account remains active.

• Even after account closure, data may be retained for up to 5 years as required by law.
• Financial transaction records are retained in accordance with regulatory requirements.
• Once the specified retention period ends, your data is securely deleted.

All data is stored on secure servers with no unauthorized access. Regular security audits are conducted on our servers.

5 Cookies & Tracking Policy

Mamu bet uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential Cookies: For login sessions and site security — the site cannot function without these.
• Performance Cookies: To understand which sections of the site are most used.
• Functionality Cookies: To remember your preferences and settings.

Mamu bet does not use third-party advertising cookies or cross-site tracking. No personal profiling is conducted outside of your gaming experience.

6 Sharing Data with Third Parties

Mamu bet never sells your personal information. In certain circumstances, limited data may be shared with trusted partners.

• Payment Providers: bKash, Nagad & Rocket — to process transactions.
• Security Agencies: To prevent fraud and money laundering.
• Law Enforcement: Under a valid court order or lawful authority.
• Technology Service Providers: For server and platform operations — strictly governed by confidentiality agreements.

7 Your Data Rights

Mamu bet recognizes your full rights over your personal data. You may exercise any of the following rights at any time.

• Right to Know: You can find out exactly what personal information we hold about you.
• Right to Rectification: You can correct any inaccurate information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You can request a copy of your data.
• Right to Object: You can opt out of marketing communications at any time.

8 Child & Minor Protection

Mamu bet strictly enforces an 18+ age policy. No data is collected from anyone under 18, and no services are provided to minors.

If a minor has registered using false information, their account will be closed and all associated data will be deleted as soon as this comes to our attention.

9 Security Measures & Technology

Mamu bet follows the highest industry standards to protect your data. Our security systems are continuously upgraded.

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: To prevent unauthorized access.
• Regular Security Audits: By independent third-party experts.
• 24/7 Monitoring: Suspicious activity is detected and flagged immediately.
• Data Backup: Data is regularly backed up to secure locations.

10 Policy Update Process

Mamu bet may update this Privacy Policy from time to time. Changes may be driven by new regulations, technological updates, or service improvements.

• Minor changes: only the "Last Updated" date at the top of the page will be revised.
• Major changes: members will be notified via email or in-app notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

Previous versions of our Privacy Policy are available on request through support.

11 Contact & Complaints

For any questions or concerns about our Privacy Policy, please contact our Data Protection Team directly.

• Email: support@mamubet.click
• Live Chat: Available 24/7 on the Website
• Response Time: Typically within 24–48 hours